Mobile / Sports
These terms set out what you agree to when you open an account on daunmas and use any part of the platform — including game lobbies, payment routes via GoPay, ShopeePay or QRIS, and account features. Access and eligibility depend on local law and are available where local law permits.
By creating an account and proceeding to use the lobby, you confirm that you have read and accept these terms in full. They apply every time you log in, browse game titles from our catalogue — including titles from CQ9, Pragmatic Play and Habanero — place a bet, or initiate a payment using GoPay, ShopeePay or QRIS through your account wallet. We reserve the right to update these terms at any point. When that happens, the revised version is published here and becomes effective from the date shown at the top of this page. Continuing to use the platform after an update is published means you accept the revised terms. If you disagree with any update, the correct step is to stop using the platform and contact our support team to close your account. These terms do not create a legal partnership, employment or agency relationship between you and us. Nothing in them should be read as a guarantee of any outcome — game results are determined by the game provider's certified random-number system, not by us. Transaction records for GoPay, ShopeePay and QRIS payments are accessible from your account wallet history at any time after login.
Payments processed through GoPay are subject to GoPay's own service terms in addition to ours. Transaction records appear in your daunmas wallet history immediately after the payment is confirmed.
ShopeePay transactions are governed by both the ShopeePay user agreement and these terms. Disputes relating to a ShopeePay transfer should reference the transaction ID shown in your account wallet.
QRIS is a scan-and-confirm payment method available in Indonesia where local regulations allow. The scan confirmation timestamp in your wallet history is the reference point for any QRIS-related query.
Not every action on or around the platform falls under the same rule set. This section draws the boundary clearly so you know which terms govern which part of your experience. Account access, transactions, site content and third-party services each sit in a different zone — and knowing that distinction helps if a question or dispute comes up.
These terms fully cover your daunmas account — login, registration, wallet activity and session behaviour. Any action taken while logged in, including browsing the game lobby or initiating a payment, is within scope.
Deposits and withdrawals via GoPay, ShopeePay and QRIS are within scope. The transaction record shown in your account wallet is the authoritative reference. Processing timelines are controlled by the payment provider, not by us.
Game titles, lobby layout, promotional copy and any text or media on daunmas are covered by these terms. Game outcomes are produced by the respective studio's certified system; we publish the results but do not determine them.
Payment providers, game studios such as CQ9, Microgaming and Joker, and any external links are governed by their own terms. We are not responsible for third-party service interruptions, policy changes or decisions made outside our platform.
These terms are not one-directional. There are concrete steps available to you when you want to review what we hold, correct something in your account, or raise a question about a specific transaction. Your account dashboard — accessible after login — shows your full wallet history, including every GoPay, ShopeePay and QRIS entry with its timestamp and status. If a record looks incorrect, the first step is to check the transaction ID in the wallet, then bring that reference number to our support team. For account details such as your registered contact or payment method, changes can be requested through the account settings page; some changes require identity verification as shown in the form. Any question about how these terms apply to a specific situation — for example, a disputed QRIS scan or an account access issue — can be submitted through our support channel. We aim to acknowledge each request and route it to the right team without unnecessary delay.
Log in and go to your wallet history to see every transaction entry, including the date, method and status. This record is available at any time and does not expire during your account's active period.
Head to account settings after login to update your registered details. Fields that affect payment routing or identity verification will show the steps required — follow the instructions shown in those fields exactly.
If a clause in these terms is unclear in relation to your account or a transaction, submit your question through the support channel. Include your account reference and the relevant transaction ID where applicable.
You may request account closure at any time by contacting support. Outstanding wallet balances are handled according to the withdrawal process, and you will receive confirmation once the closure is processed.
If something in these terms directly affects your account — a payment question, an access issue, or a clause you want clarified — the paths below connect you to the team that handles policy-related matters. Have your account reference and any relevant transaction ID ready before reaching out; it speeds up the process considerably.
Open the chat widget from the bottom of any page while logged in. For terms-related questions, select the account or policy category from the opening menu so your message reaches the right queue.
Send a written query to our support address shown on the contact page. Email is the right channel for formal policy questions, account closure requests, or disputes that need a written record.
The help section inside your account dashboard covers common terms-related topics — wallet records, account verification steps and payment method queries. Check there first; many questions are answered without needing to contact support.
Data handling, session security and account retention are all governed by these terms and the practices described here. We retain account records — including wallet transaction history for GoPay, ShopeePay and QRIS — for the period required to handle disputes and comply with applicable regulations. Cookies are used to maintain your login session and remember account preferences; you can manage cookie settings through your browser. Account security is your joint responsibility: we protect the platform side, and you are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately using the live chat or email route above and include your account reference.
Wallet records covering GoPay, ShopeePay and QRIS transactions are retained for the period specified by applicable local regulations. You can view your own history at any time from the account dashboard after login.
We use session cookies to keep you logged in and functional cookies to preserve your account preferences across visits. No advertising cookie is placed without a disclosure shown at the point of use.
We apply platform-level protections on our end. You are responsible for your login credentials. Do not share your password or OTP with anyone, including anyone claiming to be daunmas support — we will never ask for your password.
To request a correction to data we hold about you, or to ask about how a specific clause applies to your account, use the email support path. Written requests receive a written response referencing your account.
The questions below cover what we hear most often when it comes to account terms, data handling and policy-related processes on daunmas. If your question is not listed here, the support routes in the section above are the right next step.
These terms apply from the moment you complete account registration on daunmas. By proceeding through the registration flow, you confirm that you have read and accepted them. They remain in effect for as long as your account is active.
The updated version is published on this page with the effective date shown at the top. If you continue using the platform after that date, you are accepting the revised terms. If you disagree, contact support to close your account before the update takes effect.
Log in and go to your wallet history in the account dashboard. Every GoPay, ShopeePay and QRIS transaction is listed there with its timestamp, amount and status. This record is the reference point for any payment-related question or dispute.
Yes. Send a written request through the email support channel listed on the contact page. Include your account reference so we can locate your records. We will respond in writing with the information we hold, subject to applicable local regulations.
No. Game studios such as CQ9 and Pragmatic Play supply game content only. Their systems determine game outcomes, but your account relationship — including payments, disputes and account management — is governed entirely by these terms with daunmas.
First, locate the QRIS transaction in your wallet history and note the transaction ID and timestamp. Then contact support via live chat or email and include that reference. Having the transaction ID ready shortens the resolution process significantly.